Who do I call if something goes wrong and I'm alone?

For an emergency, 112. For everything else — a cancelled train with a hotel two hours away, a restaurant that lost your booking on your anniversary, a pharmacy you can't find at 10pm, a child with a fever in a town where nobody speaks English — the honest answer is that most travellers have nobody, and that gap is exactly why Alice exists. Travellers on her Viaggia and Vivi tiers have her on WhatsApp for the length of the trip, and Alice.AI in their pocket in between. Whatever you choose, have one Italian phone number that answers before you need it.